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We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion- so here's some more info on the different shipping methods we have available. Delivery takes 3-6 business days* (excluding weekends and public holidays). To find out exactly how long it will take click here and enter your zip code. Tracking your order and what happens on delivery day If your order has been sent with a trackable service you'll be emailed a tracking link once your package has been shipped. If you're ordering more than one item, your order may arrive in separate packages on the same day, as they may be shipped from different warehouses. If your items are coming from multiple warehouses, they'll all have the same order number. However, bear in mind that tracking numbers and delivery times may differ depending on where your items have been shipped from. You'll see an individual tracking link for each package. If your orders have been sent in separate packages you'll get individual dispatch emails with their unique tracking numbers. You can also track your order by going to your orders in 'My Account' and clicking 'Track Order'. A signature may be required on receipt of your order. If you're not in, your order may be left with a neighbor or in a safe place. If it can't be left, then a card will be left telling you how to pick up your order or rearrange delivery. Just one more thing.... *We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Saint Lazare cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

If you're ordering to the US, you can select delivery to a PO Box on our Standard Delivery service. We ship some brands from a different warehouse, so our couriers may be unable to deliver to the PO Box you selected. You will be notified if there are any issues with your delivery. We are unable to deliver to PO Boxes on our Express Shipping service in the US.

When might I be charged customs? Orders to the USA US customers won’t see any customs charges. If your order has been delivered to a US address, and you have been charged, please keep a proof of payment and contact our Customer Care team by clicking 'Contact Us Now' on this page. However, if your order is over $800 and contains items shipped from the UK or the items have any animal names/ parts in them (e.g. faux fur, bone, tortoiseshell) you may need to pay customs charges. Orders to Canada From July 1st 2020, orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties. Orders under CAD $150 will still be subject to sales tax and handling fees. We recognize that you face some charges when shopping with us so we offer a 15% off discount code. For more information on the 15% off code for Canadian customers click here. Orders to Mexico If you're ordering to Mexico, you won’t see any customs charges on your package. If you receive any unexpected duty or tax charges, please contact your local customs office directly. Click here for more information on how customs charges work for deliveries to Mexico. Orders to Puerto Rico and US Virgin Islands If your order is being delivered to Puerto Rico or the US Virgin Islands, you will cover any customs or import duties for your order. Once the order arrives at your customs office, you’ll be contacted with details of the charges. Regardless of where you’re shopping from, some items may be shipped from our US warehouse, so you may be charged customs. You’ll see a message at checkout if this applies for any items in your order. If you need to pay a customs charge the delivery partner will contact you directly once they have your package to collect payment. This fee will be charged regardless of the price of your package and we can't control these charges. Sales Tax Sales Tax is charged on items shipped to the US. In States where ASOS has an obligation to collect, you'll seesales tax applied to your order, which will be correct for the shipping address that you've selected.

We ship to countries and territories worldwide offering Standard Shipping to all and Express Shipping where possible. Just one more thing.... We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Saint Lazare cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

The safety of our staff and partners is our top priority, so we’re working around the clock to make sure that you can get your Saint Lazare orders as quickly and safely as possible. If your order has been sent with a trackable service you’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. We're working with our courier companies to protect both their drivers and your health, so your favourite packages – Saint Lazare packages – can keep landing on your doorstep. These include selecting safe places for packages to be left and drivers signing on your behalf. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Saint Lazare cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

If the status of your order is showing as 'It's Ordered', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than normal. Your estimated delivery date is in your order confirmation email and includes the time it takes for us to package your order. If some of your items are coming from another Saint Lazare warehouse, delivery will take a little longer. You'll be able to see which warehouse your items are coming from on the product page and at checkout. Your order number will be the same for all items regardless of where they are shipped from, and you'll be able to track all your packages as normal. You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services. If your order hasn't arrived by the delivery date in your confirmation email, get in touch with our Customer Care team so we can help you further.

If your order has been returned to Saint Lazare by one of our delivery partners, it’s likely to be for one of the following reasons: The package was refused. Our delivery partner was unable to access the address after several attempts. The delivery address was incomplete. The package was damaged in transit. The order was not collected from the pickup point within 10 days of it being delivered. We’re really sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible to our delivery partners. Please allow up to 10 working days (excluding weekends and bank holidays) for your package to be delivered back to our warehouse and processed. All returns are subject to our original condition and fair use policies. Check out our Returns Policy to find out more.

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights. Also remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them. If you return an item within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. If you return an item within 29 and 45 days of the item being delivered to you or available for collection, we'll give you a saint Lazare gift voucher for the amount equivalent to the price you paid for the item. We aim to refund you within 25 days of receiving the returned item into our warehouse. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion. After that? We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. Original Condition • Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including: • Face + Body products if opened, used or protective seal is not intact • Underwear if the hygiene seal is not intact or any labels have been broken • Swimwear if the hygiene seal is not intact or any labels have been broken • Pierced jewellery if the seal has been tampered with or is broken. • Face coverings if the seal has been tampered with or is broken. None of this affects your statutory rights. Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. Responsibility Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the package remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost. Fair Use If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal Saint Lazare customer would order, or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you. If your account has been deactivated and you need to make a valid return, contact Customer Care. They'll give you a returns label although you'll be responsible for the cost of returning the goods to us. Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered. Exchanges We don't offer exchanges on orders- if you would like a different size or colour, please return your unwanted item and place a new order.

We provide a free of charge and hassle-free way to return your items back to Saint Lazare within 45 days of receiving your order, including sale items. How long does it take to arrive with you? • Returns can take up to 7 days to arrive and be processed by our warehouse if you're returning from the US. • It can take 14 days to arrive and be processed by our warehouse if you're returning from Puerto Rico. • It can take up to 25 business days to arrive back with us and be processed if you're returning from Canada or Mexico. • Keep hold of your proof of postage in case you need to contact us. Contact us if you haven't received an email after the relevant returns timeframes stated above. What will happen when my return arrives with you? All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. We'll send you an email when we've received your return in it's original condition. Once your return has been inspected, any refund will be automatically issued to your original payment method. Depending on your bank/ card issuer it can take up to 10 business days to be with you. In the unlikely event your item is returned in an unsuitable condition, or outside of the 45 day return policy, we reserve the right not to refund you. If you want your items returned to you, we may request that you cover the cost of the shipping. A gift voucher will be issued if you've returned your item between 29 and 45 days of the item being delivered to you or available for collection.

We hope you're going to love everything you order from Saint Lazare, but if you don't you can return for free. We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order. All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

As you may have heard, we've recently extended our returns timeframe to make it even easier for customers to send items back to us. When will a gift voucher be issued? You can return any item within 45 days of receiving it (as long as it’s in its original condition). For orders being delivered to a Click & Collect location, you have 45 days to return your order from the date it is received by the pick-up point. If you return within 28 days of the item being delivered to you or available for collection, a full refund will be issued to your original payment method. If you return within 29 and 45 days of the item being delivered to you or available for collection, a gift voucher will be issued. The voucher will be locked to your account, ready to use on your next purchase. You'll be able to view this in the 'Gift Cards & Vouchers' tab in your account.

If an item becomes faulty within 29 to 45 days of it being received, a refund will still be issued.

If you decide you want to return something within the 29-to-45-day returns timeframe, the rest of your installments will still need to be paid. To find out more about returns with ‘Pay in 4 Payments with Klarna’, click here. All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

It can take up to 14 days for your return to arrive with us and be processed by the warehouse if you're from the US, for your return to arrive with us and be processed by the warehouse if you're from the US, or it can take up to 21 days from Puerto Rico. And it can take up to 25 business days to arrive back from Canada or Mexico. Once it has we'll drop you an email to confirm we've received your returned package and the details of your refund. Once you receive this email, it can take up to 10 business days for the funds to reach your account, depending on your payment provider. If you haven't had your refund here's what you need to do: • Make sure it's been the relevant return timeframe • Check your junk emails for an email from us Contact us by clicking 'Contact Us' on this page and have your proof of postage handy

How do I combine my returns? If you're returning from the US, you can combine your returns. You’ll need to log into My Account and select the items from each order that you want to return. We'll process all of your returned items at the same time once they arrive back at our warehouse, and will drop you an email to let you know. Also remember that regardless of whether your items were shipped from another ASOS warehouse, you can follow our usual returns process for all of them.

You'll need to make sure that your package is under 44lbs and doesn’t exceed 16inx22inx21in – otherwise UPS Ground may not be able to accept it.

Returned items can take up to 21 days to reach us and be processed by our warehouse. We'll send you an email as soon as we've completed your return. If you return your order within 29 to 45 days of the item being delivered to you or available for collection, a gift voucher will be issued instead and you'll still need to continue paying your Klarna installments. Just one more thing.... Disclaimer: Our website links to websites owned and operated by third parties; these are provided solely for your convenience. Saint Lazare has no control over these sites and are not responsible for their content or availability.

If you've returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Klarna within 21 days for all payments you have made. Your refund will be issued back to your original payment method. If you haven't paid all of your installments, then the rest of your payments will be cancelled. Just one more thing.... Disclaimer: Our website links to websites owned and operated by third parties; these are provided solely for your convenience. Saint Lazare has no control over these sites and are not responsible for their content or availability.

If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned. Any returns will reduce the outstanding balance from the last installment which may get rid of an installment or reduce the installment costs. An example of how a refund may be adjusted is: • Order total - $100 • Initial instalment - $25 • Return amount - $15 • 2nd and 3rd instalment - $25 and 4th installment - $10 If the refund amount was $25 then there wouldn't be a 4th instalment. If you've paid more than the value of the items you have kept, then you'll receive a refund from Klarna within 10 business days for the difference. Just one more thing.... Disclaimer: Our website links to websites owned and operated by third parties; these are provided solely for your convenience. Saint Lazare has no control over these sites and are not responsible for their content or availability. If you have any questions about your Klarna account, please contact Klarna Customer Service

Returns Options Want to return something? No problem, as an International customer, you can return your package using any postal service. Also remember that regardless of whether your items were shipped from another Saint Lazare warehouse, you can follow our usual returns process for all of them. Do I need proof of postage? As the package remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your package goes missing in the mail, you'll have proof you've sent it. How long does it take to arrive with you? It can usually take up to 21 business days (excluding weekends and public holidays) for your return to be processed by our warehouse, depending on your location and which postal service you use. Once we've processed your return, we'll drop you an email to let you know. Any refund will automatically be issued to the card you used to place the original order. This typically takes up to 10 business days (excluding weekends and public holidays), dependent on your bank/card issuer. If you've returned an item within 29 to 45 days of the item being delivered to you or available for collection, a gift voucher will be locked to your account ready for you to use on your next purchase.

As the package remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your package goes missing in the mail, you'll have proof you've sent it.

Yes, you can return items that have been paid for using an E-Gift Card. You still have 45 days from when you receive your package to return it to us, including sale items. If you paid for your whole order with an E-Gift Card, the refund will be credited to your Saint Lazare account, ready for you to spend straight away. If you paid with a combination of E-Gift Card and another payment method, we'll refund with the alternative payment method first – then the remaining amount will be credited to your Saint Lazare account, ready for you to spend straight away. Your replacement E-Gift card will have the same expiration date as your original E-Gift card.

If you’ve already paid instalments and your refund amount is more than the balance remaining that you need to pay, your PayPal account will be refunded. If your refund amount is less than the amount you have left to pay, your refund will be split equally across the remaining 3 instalments so the amount for the remaining 3 instalments will be adjusted. For example: Order Total: $100 Instalment 1 = $25.00 Instalment 2 = $25.00 Instalment 3 = $25.00 Instalment 4 = $25.00 If you return items to the value of $50, after having already paid instalment one, then the $50 is deducted from the remaining balance and instalments 2, 3 and 4 are recalculated. The Remaining Balance before your return is ($25.00 + $25.00 + $25.00) – $50.00 (returned item value) = $25.00 to be split across the remaining 3 instalments. Instalment 1 = $25.00 PAID Instalment 2 = $8.33 Instalment 3 = $8.33 Instalment 4 = $8.34 If you have any questions about your PayPal pay in 4 order, please contact PayPal customer services

If you want to return an item: Returned items can take up to 21 days to reach us. We'll send you an email as soon as we've completed your return. You'll be sent an updated invoice within 24 hours after your return has been processed. If a refund is due, the money will be issued back to the original payment method. Please allow up to 10 business days for this money to show in your account. Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep. If you've returned items from an order paid for with Afterpay, and the date that your payment is due is near or you want to extend your payment period, we'd recommend you get in touch with Afterpay Customer Service as you may be able to extend the payment period. You'll automatically receive a reminder from Afterpay if the date that your payment is due passes. If you've received a reminder but already returned items to us, please get in touch with Afterpay. If you're waiting for your refund: Once your return has been completed by Saint Lazare, your updated invoice will be visible in your Afterpay portal. If you’ve only returned part of your order, your payment schedule will be adjusted. To find out how a partial refund might affect your payments. You'll receive your refund from AfterPay within 21 days to your chosen account. If you have any questions about your AfterPay account, please get in touch with AfterPay. Just one more thing... Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Saint Lazare have no control over these sites and are not responsible for their content or availability.

f you've cancelled your order through 'My Account', then we won't have taken any money for your order. We only take the money for an order once it's been sent to our warehouse to be packed up. Step 1: Check the statusAs soon as you place the order, your payment provider will reserve the funds ready for us to take.Below is a breakdown of what would happen for each payment method. • Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'. • Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account. • Klarna - you'll receive an updated version of your Klarna invoice within 24 hours of the order being cancelled. • E-Gift Card - this will be locked back on to your account within 72 hours of the order being cancelled. Step 2: Wait 10 business daysWhen you cancel the order the reserved funds will be made available to you again. This can take up to 10 business days depending on the payment provider and we're not able to speed up this process. Step 3: Contact UsIf the funds have not been released after 10 business days then please get in touch with us by clicking 'Contact Us Now' on this page, and we'll look into it further for you.

If you didn't purchase the E-Gift Card, you'll need to contact the person that did so that they can get in touch with us. Step 1: Cancel your order within 30 minutes If you bought the E-Gift Card, you can cancel your order within 30 minutes of completing it. Just log into 'My Account' and click the 'Cancel/View button' next to your order. Step 2: Contact Us If that timescale has already gone, and the E-Gift Card hasn't been used or locked to an account, get in touch with our Customer Care Team by clicking 'Contact Us Now'. We can cancel it for you or if it's because of a mistake in the email address, we'll change it for you and send you another one.

Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issues seeing your refund 21 days after it was completed by us, please get in touch by clicking 'Contact Us Now'. Returning an order within 29 to 45 days of the item being delivered to you or available for collection? A gift voucher for the full amount of the items you return will be locked to your account ready for you to use on your next purchase.

If this is the case, please contact our Customer Care Team by clicking 'Contact Us Now' on this page, and we'll sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch. The following may affect the amount you have been refunded: • The shipping charge, which is not refunded when you return something • A promo code was applied at the time of sale, which may not be applicable anymore If you return your order within 29 and 45 days of the item being delivered to you or available for collection, a gift voucher will be locked to your account instead.

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following: We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. The item/s you ordered may have been out of stock. It's worth checking your emails (including your junk/spam) to see if we've sent you an email about this. If you have an item missing from your order, please let us know within 30 days of your order being delivered and we’ll do our best to help you.

We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and once inspected, we'll refund you as soon as it's arrived back at our warehouse. If you still want the item and it's still in stock, please order it through our website as normal. All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

If you need to cancel your order for any reason there are varying time limits depending on what shipping option you've chosen: • Express and Next-Day Shipping - 15 minutes after completing your order • Standard Shipping - 60 minutes after completing your order Just one more thing.... When you place an order with Saint Lazare, the funds are reserved for us - we don't actually take the money until your order has been confirmed. If you cancel your order, we don't take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.

We're really quick at packing your order which means we can't make any changes once you've placed it. This includes changing the shipping option, shipping address, item size or payment method. However, you may be able to cancel your order and place a new one instead. • Express and Next-Day Shipping - 15 minutes after completing your order • Standard Shipping - 60 minutes after completing your order

We're really sorry if you've received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Worn your favorite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. Please note - we're not able to send replacements for faulty items.

No. Unfortunately, we currently do not refund shipping charges.

Most of our products are made with small batch and rare materials. While we try to restock popular items, most items are limited, so its best to buy them while you can!

Yes. We offer large scale purchases and custom design and manufacturing as well. Contact us for information regarding wholesale and production opportunities.

You can use any of the payment methods listed below to pay for your order. Your details are safe with us as we take security very seriously. We take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone. • E-Gift Card Payment Information • Gift Card Payment Information • Paypal Payment Information • Apple Pay Payment Information • Google Pay Payment Information • 'Pay in 4 With Klarna' Payment Information • Afterpay Payment Information • Just one more thing.... *If you're using Apple Pay on a Mac device, you will only see this payment option available on Safari whilst using the Mac OS Sierra operating system.

You can only use one discount/promo code per order, this includes free delivery codes.

We're sorry if you've been charged more than you were expecting for your order. Please contact us and we'll do our best to resolve the issue.

• Sales tax is calculated on the total of your order, after discount. • The amount of tax charged to your order depends on your shipping address. • The tax is calculated based on state rates and the items you are purchasing. • We'll always show you how much sales tax you'll be charged when you go to checkout. • The sales tax shown at checkout will be for your default address so this may change if you change your shipping address. • You can find out more info about sales tax by visiting your state or US territories department of revenue website.

We'll always reflect any changes in sales tax to honour state tax holidays. If there's a sales tax holiday then it will show at the checkout as zero when you select your shipping address. For more information on sales tax holidays, including qualifying items, you can visit your state or US territories department of revenue (or equivalent) website. Sales tax holidays may only apply to specific items, so tax may still be calculated on items if they do not qualify.